Aviation Claims Adjuster – Markham, Ontario
Position: Aviation Claims Adjuster
Reports to: Head of Claims, Canada
Department: Claims
Location: Toronto Office – Markham, Ontario
Company Background:
Global Aerospace Underwriting Managers (Canada) Limited (“Global”, “Company” or “We”) is a wholly owned subsidiary of Global Aerospace Underwriting Managers Limited (Global), a world leading provider of specialist aviation and aerospace insurance, servicing the needs of the aviation industry for over 100 years. Global operates as a Joint Underwriting Agency on behalf of a number of leading Insurance Companies (Insurance Pool members). Global is a full-service agency with authority for underwriting and claims delegated to Global by its participating Pool members.
Purpose of Position:
Reporting to the Head of Claims, Canada, the Aviation Claims Adjuster role supports our Claims and Underwriting Teams. A key part of the role is to provide a claim experience that maximizes client satisfaction and helps to deliver top and bottom-line results for Global. The Aviation Claims Adjuster is expected to provide technical expertise across our general aviation and aerospace/products claims.
Key Responsibilities:
- Demonstrate an understanding of the various insurance products and their functions offered by the Company
- Under the guidance of Senior Claims Adjuster and Head of Claims, adjust and process claims presented to the Company in accordance with the Claims Manual
- With guidance from management, assist in the negotiation of acceptable settlements within the coverage
- Monitor the work of service providers and seek to influence the handling of the claim, as necessary to protect Insurers’ and Policy Holders’ interests
- Establish and maintain appropriate reserves for all claims in accordance with the Claims Manual
- Assist Head of Claims with preparation of management information, data mining and data cleansing
- Comply with the Claims Manual along with other instructions from management to deliver excellent customer service
- Manage personal workflow and develop networks to stay informed and knowledgeable of market trends and developments, while advising management and colleagues as appropriate
- Act as an effective ambassador for Global Aerospace and its Claims Services at every opportunity
- If appropriate, establish separate Global reserve if leader’s reserve is inadequate
- Process claims transactions presented to the Company electronically
- Business Travel as required
In conjunction with Head of Claims and the Senior Claims adjuster, consistently ensure:
- appropriate reserves are established in a timely manner on lead claims
- authority limits are not exceeded
- compliance with guidelines for service providers is monitored
- compliance with the conflicts policy and procedures is maintained
- timely communication is managed with the Claims team, regarding important and relevant issues, as they arise
- instructions are clearly understood by brokers/service providers
- provision of excellent service to brokers
Preferred Education Level(s):
- Recent graduate at degree level
- Diploma/certificate graduate in a relevant Aviation program
- CIP qualified or working towards designation
- Other relevant Aviation Industry experience (AME etc.)
Experience:
- Administrative experience in an office environment
- Knowledge of standard software packages e.g., Word, Excel, PowerPoint
- Comfortable working with large volumes of data to analyse trends and perform statistical analysis
Personal Attributes:
- Excellent verbal and written communication skills
- Strong organisational, time management and co-ordination skills
- Excellent attention to detail and keen ability to prioritise and organise a high workload
- Strong self-motivation skills with an ability to make swift decisions
- French language skills desirable
To apply, please send a copy of your resume to: humanresourcescanada@global-aero.com with the subject line ‘Aviation Claims Adjuster’.